FAQs
Account Information & Applications
How do I change or update my account information?
How do I change or update my account information?
To update your account information, click the My Account section of our website to access your account settings.
How do I become a Gerber® retailer?
How do I become a Gerber® retailer?
Please apply here to become part of our ever-expanding Gerber® family. We're thrilled for you to become a Gerber® retailer!
During holiday rush and large sales events, there may be a slight delay in processing time, but we will make every effort to process your order as quickly as we can.
We do not offer shipping to multiple addresses or international addresses. All orders ship from our fulfillment center in Summerville, SC. There is no extra charge for backorder shipments, and credit card orders are not charged until they leave the warehouse.
Note: Orders received after 12:00 pm EST in the distribution system will begin processing the following business day.
Is Gerber® hiring?
Is Gerber® hiring?
Please view our Job Board for a list of current and exciting career opportunities!
Ordering & Shipping
Is placing an order secure?
Is placing an order secure?
Yes, each order is placed using a secure server.
Is there a minimum order amount?
Is there a minimum order amount?
Effective September 1, 2020, all orders will be required to have a $250 minimum amount.
Additionally, all products must be purchased by the case, not individually.
How can I track my order?
How can I track my order?
Once your order has shipped, tracking information will be sent to your email address. If you have not received an email, please contact wholesale@gerberchildrenswear.com, and we will locate your order promptly.
What is your shipping policy?
What is your shipping policy?
Please visit our Shipping page to view our Shipping Policy.
Product
What is your return policy?
What is your return policy?
At Gerber®, we strive to provide retailers with high-quality
products that bring comfort, style, and joy to each customer they serve. If you
aren’t completely satisfied with your order, our customer service team will
work with you to better your experience.
If you wish to make a return, we will gladly accept unwashed, unworn merchandise in the
original packaging within 60 days of the original purchase. credit will be issued on your credit card or to your account
(net 30 customers), less the shipping and handling with the addition of a 5%
restocking fee. For defective items or wrong orders, we will send call tags to
cover freight fees with no restocking fee.
Please contact wholesale@gerberchildrenswear.com.
Are size charts available?
Are size charts available?
When suggesting sizes to customers, please keep in mind that sizing is most accurate when calculated through weight and height rather than age. Little ones grow at their own paces, and no two babies are exactly alike!
What if my product is defective?
What if my product is defective?
At Gerber®, we are committed to providing high-quality products at a great value. We apologize for any defective products you received; please contact wholesale@gerberchildrenswear.com.
Legal
Is there a MAP policy in place?
Is there a MAP policy in place?
Yes. To view our MAP policy, please use the link found in our footer.
Is there a third-party vendor agreement in place?
Is there a third-party vendor agreement in place?
Yes. As of April 1, 2019 all retailers must have prior written approval to sell Gerber Childrenswear products on 3rd party marketplaces. Please submit your written request with storefront details to wholesale@gerberchildrenswear.com.
Am I allowed to use the Gerber® and/or Onesie® brand when describing my products which are made using authentic Gerber® Onesies® bodysuits?
Am I allowed to use the Gerber® and/or Onesie® brand when describing my products which are made using authentic Gerber® Onesies® bodysuits?
Yes, as long as you are using genuine Gerber® products in a way that is compliant with our brand standards. If you are unsure whether you are marketing your product properly or need further clarification, please contact onesiesbrand@gerberchildrenswear.com.
